Our Shipping Process
Estimated Time In Shipment
This map indicated the estimated amount of time that your order will spend in shipment on its way to you after it leaves our facility.
Common Shipping Questions
What is the cost for shipping?
What is the cost for shipping?
Most of our products are shipped at a flat rate based on the order total. A few items, due to the size of the box required to ship them have a shipping price per item. Popular products not included in the flat rate price are 10 inch pots, wreaths and Christmas tree stands.
Flat Rate Shipping Rates:
- Order Total $0.00 - $74.99 shipping cost is $10.95 per order
- Order Total $75.00 or more shipping is Free!
What do I do if there is an issue with my order?
What do I do if there is an issue with my order?
Our shipping boxes have been custom designed for the safe transport of plants. You will not receive bare root plants but instead growing plants potted in soil ready to plant into your garden. We take great care in packing your plants so that they arrive in top condition.
If your plants are damaged upon arrival or do not meet your satisfaction, please contact us at support@romencegardens.com with photos within 24 hours of receiving your shipment.
When will my order ship?
When will my order ship?
Plants
Beginning in November/December preorders of plants will be available. You may place your order at this time and plants will begin shipping the first week of April depending on the average last frost date in your area. However, shipping is subject to weather conditions and maturity level of the plants at the time. We continue to ship through the summer and fall as long as the plants are available.
Other items
Other items will be shipped within 1-5 business days unless otherwise stated.
How are the plants shipped?
How are the plants shipped?
Romence Gardens ships to the entire continental US via FedEx Home Delivery/Ground. Plants may be shipped to arrive on weekends, please advise us if Saturday or Sunday delivery is not acceptable.
What is your return policy?
What is your return policy?
Due to the nature of our products, we do not accept returns on live plant material. For hard goods, contact support@romencegardens.com for a return authorization number. No returns will be accepted without prior authorization.