Free Shipping

On Orders of $75 or more (Excludes 10 Inch Pots)

Shipping & Returns

Everything you need to know about our shipping process!

Our Shipping Process

  • 1. Placing Your Order

    We have a huge selection of annuals, perennials, shrubs and more that can all be sent right to your door!

    You are able to place an order on our website to be shipped anywhere in the Continental U.S.A.

  • 2. Shipping Your Order

    Your order will be scheduled for shipment based on the average last frost date for your area, if that has already passed your order will be shipped within 1-5 business days.

    If you would like to schedule a specific shipping time, please include it in the order comments.

  • 3. Receiving Your Order

    Once shipped, you will receive an email including the tracking number for your order.

    We guarantee your plants to arrive safely and we want you to be happy with your purchase. If there are any issues when your order arrives please let us know within 48 hours.

Estimated Time In Shipment

This map indicated the estimated amount of time that your order will spend in shipment on its way to you after it leaves our facility.

Still Have Questions?

Common Shipping Questions

What is the cost for shipping?

Most of our products are shipped at a flat rate based on the order total. A few items, due to the size of the box required to ship them have a shipping price per item. Popular products not included in the flat rate price are 10 inch pots, wreaths and Christmas tree stands.

Flat Rate Shipping Rates:

  • Order Total $0.00 - $74.99 shipping cost is $10.95 per order
  • Order Total $75.00 or more shipping is Free!

What do I do if there is an issue with my order?

Our shipping boxes have been custom designed for the safe transport of plants. You will not receive bare root plants but instead growing plants potted in soil ready to plant into your garden. We take great care in packing your plants so that they arrive in top condition.

If your plants are damaged upon arrival or do not meet your satisfaction, please contact us at support@romencegardens.com with photos within 24 hours of receiving your shipment.

When will my order ship?

Plants

Beginning in November/December preorders of plants will be available. You may place your order at this time and plants will begin shipping the first week of April depending on the average last frost date in your area. However, shipping is subject to weather conditions and maturity level of the plants at the time. We continue to ship through the summer and fall as long as the plants are available.

Other items

Other items will be shipped within 1-5 business days unless otherwise stated.

How are the plants shipped?

Romence Gardens ships to the entire continental US via FedEx Home Delivery/Ground. Plants may be shipped to arrive on weekends, please advise us if Saturday or Sunday delivery is not acceptable.

What is your return policy?

Due to the nature of our products, we do not accept returns on live plant material. For hard goods, contact support@romencegardens.com for a return authorization number. No returns will be accepted without prior authorization.
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