FAQs
Online Orders & Shipping
Do you guarantee your plants?
Do you guarantee your plants?
Yes, we guarantee them to arrive in acceptable condition and to your satisfaction. If they do not please contact us within 24 hours and we will take care of it. After you have had your plants for a few days they are your responsibility as there are too many circumstances out of our control to guarantee them beyond that.
Where do you ship to?
Where do you ship to?
We currently ship to the Continental United States only.
When will my order ship?
When will my order ship?
Plants
Beginning in November/December preorders of plants will be available. You may place your order at this time and plants will begin shipping the first week of April depending on the average last frost date in your area. However, shipping is subject to weather conditions and maturity level of the plants at the time.
We continue to ship through the summer and fall. As long as your the average last frost date in your area has passed, we will ship your order within 1-5 business unless otherwise stated.
If you would like your plants to ship at another time, please let us know in the order notes.
Please be aware that during much of pre-season ordering, many of the plants are not even planted or growing yet. Occasionally availability issues can occur that are beyond our control. We will do our best to keep you advised if any such situation should occur in a timely manner.
Other items
Other items will be shipped within 1-5 business days unless otherwise stated.
How are the plants shipped?
How are the plants shipped?
Romence Gardens ships to the entire continental US via FedEx. Plants may be shipped to arrive on weekends; please advise us if Saturday or Sunday delivery is not acceptable.
What is the cost for shipping?
What is the cost for shipping?
Most of our products are shipped at a flat rate based on the order total.
Flat Rate Shipping Rates:
- Order Total $0.00 - $49.99 shipping cost is $12.95 per order
- Order Total $90.00 or more shipping is Free!
Pre-Order Shipping Week Map
Pre-Order Shipping Week Map
Link to Pre-Order Shipping Week Map
Estimated Time In Shipment Map
Estimated Time In Shipment Map
Link to Estimated Time in Shipment Map
Order Issues
What do I do if there is an issue with my order?
What do I do if there is an issue with my order?
Our shipping boxes have been custom designed for the safe transport of plants. You will not receive bare root plants but instead growing plants potted in soil ready to plant into your garden. We take great care in packing your plants so that they arrive in top condition.
If your plants are damaged upon arrival or do not meet your satisfaction, please contact us at support@romencegardens.com with photos within 24 hours of receiving your shipment.
What is your return policy?
What is your return policy?
Due to the nature of our products,we do not accept returns on live plant material. For hard goods, contact support@romencegardens.com for a return authorization number. No returns will be accepted without prior authorization.
What is your cancellation policy?
What is your cancellation policy?
Preorders
Orders may be cancelled before the
scheduled shipping week. Please understand that the shipping process begins
days before your order is marked as shipped.
We are aware that unexpected situations
arise and orders need to be cancelled. If you would like to cancel your order during
its scheduled shipping week, we will try our best to do so but depending on
where it is in the process we may not be able. All orders cancelled during their scheduled
ship week will incur a 20% restocking fee.
Once an order has been marked as
shipped, it is unlikely that we will be able to stop it from going out with the
carrier, therefore the shipping fee is non refundable. We will contact the carrier to have it
returned to us.
Orders Placed Within Shipping Season
Orders may be canceled before the
order is marked as "In Process" without penalty. After that point, we
cannot guarantee cancellation and a 20% restocking fee may apply.
It is always best to contact us as
soon as possible if you would like to cancel your order.
It is our goal to provide the best
customer service possible. If you have unique circumstances, please contact us
and we will do our best to help.
How long will it take to receive my refund?
How long will it take to receive my refund?
Once processed, refunds will show up in your account within 10 business days.
Local Inquiries
Do you offer local delivery in Grand Rapids?
Do you offer local delivery in Grand Rapids?
Yes, we offer local delivery to the greater Grand Rapids area. Please call us, 616-451-8214 for rates.
Are online and in-store prices the same?
Are online and in-store prices the same?
No, prices for local shoppers in our brick-and-mortar store are less than prices shown online. The higher online prices are necessary to absorb some of the cost required to prepare and ship the plants. If you are a local shopper wondering about prices please call us at: 616-451-8214.